Step 1: Gather customer feedback and feedback from the customer service team on how AI chatbot technology could improve the customer experience
Step 2: Develop the AI chatbot to encapsulate the customer support process
Step 3: Deploy the AI chatbot on the customer service platform
Step 4: Track the changes in customer wait and resolution times
Expected Outcome: We expect AI chatbot technology to improve customer wait and resolution times, as well as enhancing our support process overall. This will lead to increased customer satisfaction, increased customer loyalty and increased word-of-mouth referrals, resulting in an overall improvement in the retention funnel of our business.