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Growth Experiment Details

Experiment in a sentence

Leverage AI Chatbot Technology to Improve Customer Support Resolution Time

Metric to test

Resolution Time

Growth Experiment Design

Hypothesis Statement
Utilizing AI Chatbot Technology to support customer service will increase the resolution times and reduce customer wait times by providing timely support, allowing customers to quickly find the answers they need and continue to foster loyalty.
Experiment Design
Step 1: Gather customer feedback and feedback from the customer service team on how AI chatbot technology could improve the customer experience Step 2: Develop the AI chatbot to encapsulate the customer support process
Step 3: Deploy the AI chatbot on the customer service platform
Step 4: Track the changes in customer wait and resolution times

Expected Outcome: We expect AI chatbot technology to improve customer wait and resolution times, as well as enhancing our support process overall. This will lead to increased customer satisfaction, increased customer loyalty and increased word-of-mouth referrals, resulting in an overall improvement in the retention funnel of our business.

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